Determine Your BATNA

The following article has been adapted from an Open Textbook. One important part of the investigation and planning phase is to determine your BATNA, which is an acronym that stands for the “best alternative to a negotiated agreement.” Roger Fisher and William Ury...

Causes of Conflict

Conflict has both proximate and ultimate causes. A proximate cause is an event that is closest to, or immediately responsible for causing, some observed result. This exists in contrast to a higher-level ultimate cause (or distal cause) which is usually thought of as...

Conflict Metaphors

It is helpful to describe conflict in terms of metaphors. I share three metaphors below. 1. Conflict as a tree The roots refer to the root causes, the stem is the problem, and the foliage is the effects.   2. Conflict as an iceberg The tip of the iceberg is the...
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