Determine Your BATNA

The following article has been adapted from an Open Textbook. One important part of the investigation and planning phase is to determine your BATNA, which is an acronym that stands for the “best alternative to a negotiated agreement.” Roger Fisher and William Ury...

Causes of Conflict

Conflict has both proximate and ultimate causes. A proximate cause is an event that is closest to, or immediately responsible for causing, some observed result. This exists in contrast to a higher-level ultimate cause (or distal cause) which is usually thought of as...
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